- TERMS & CONDITIONS -
GENERAL RULES & POLICIES:
- Children under the age of 5 stay for free. 5-12 year olds are subject to a $10/night charge. 12+ count as adults $35/night.
- Check in time is between 3 pm and 9 pm. If you will be arriving later the 9 pm, please make prior arrangements.
- Check out is strictly 11 am. Late check outs may be allowed if prior arrangements have been made but are not guaranteed.
- There is ABSOLUTELY no smoking in any of our chalets or rooms. A $150 fee will be assessed if this is not respected. Smoking is allowed in designated areas only.
- Please be respectful of us and other guests. Quiet time is 11 pm.
We are a small, family-run lodge so cancellations impact us significantly.
Please note the following cancellation policies are in effect AT ALL TIMES:
- If cancellation is within 1 week (7 days) of scheduled arrival, a $50 cancellation fee will be charged.
- If cancellation is within 48 hours of scheduled arrival (based on 3 pm check in time), 100% of the accommodation charges (all nights) will be applied to the card on file unless we can rent the cabin/room out.
- Christmas, New Years, Family Days and all other holidays are subject to a 3 week cancellation policy. The full amount (entire time of reservation) will be charged to the card on file if the reservation is cancelled or if the guest does not show up.
Please be aware that taxes are not included in the rates. The current Golden, BC taxes on accommodations are 2% Golden Tourism Tax, 5% GST and 8% PST.
Unfortunately, we are no longer able to offer pet friendly accommodations.
The hot tub is private to the Sunrise Chalet. On specific dates (Christmas, New Years, Family Day) during the winter, the hot tub is communal for all guests.
- Hot tub hours end at 11 pm - summer and winter.
- If any additional cleaning or water draining is needed, fees will be assessed.
- No glassware (glasses, bottles etc) are allowed by the hot tub.
- Children under the age of 15 are not permitted to use the hot tub or be on the deck unless under direct supervision.
We are a small operation and as such, know how frustrating unwanted email can be. We will NEVER use your email address or contact info in any way other than the original intent and maybe to send you an update once in a while. We promise.